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How to contact us:

AGL uPVC SPRAYERS LTD

AGL UPVC SPRAYERS LTD Formerly know as AGL SERVICES U.K LTD

 

 Delivery Office: Unit 136 Gunnels Wood Road Stevenage Sg1 2GR

 

Head Office: 71-75, Shelton Street, Covent Garden, London, England WC2H 9JQ

 

Contact us:  Tel: 01438 487 101 

Email: upvc@aglupvc.co.uk

 

Registered Company Number: 10703735

Our Paint Manufacture Is ISO Certified And All Paint Mixes Need To Be Agreed In Writing And A Deposit Received.

*Deposits on custom ordered paint are non refundable.

Deposits are taken to secure your booking and to purchase your materials, any paint mixes received in writing are non-refundable due to these being custom made and paid to order. Please note you do have a 14 day cooling off period. If your booking date is within the 14 day period the paint cost will still be charged if ordered and a small admin fee may apply.

(AGL uPVC SPRAYERS LTD) is an introducer appointed representative of Phoenix Financial
Consultants Limited (“Phoenix”). Phoenix is a credit broker that is authorised and
regulated by the Financial Conduct Authority (Financial Services Register no.
539195) which offers finance for home improvement projects from its panel of
lenders. All finance subject to status and credit checks.

COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may
be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon
as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure
complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried
out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the
problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where
possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted
Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot
remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please
contact Which? Trusted traders in the first instance on 0117 456 6031.
*please request proof of receipt if posting